Provide a high level of professional and courteous service on inbound and outbound calls. Communicate complex topics in a clear and concise manner via phone and email. Maintain good customer relations with both internal and external customers via phone and email by providing accurate product and service information, assisting with various online systems inquiries, and res

Perform development and testing of simple solutions. Research technical issues and propose appropriate solutions. Write queries, analyze, and report on data across various data sources. Create support, system level, and end user documentation. Manage assignments following the software development life cycle, change management, and ticket procedures. Maintain effective wor

Manage daily funds position. Determine target balances needed to maintain appropriate balance for Federal Reserve account and invest or purchase funds overnight to meet those targets. Balance and post general ledger tickets for both incoming and outgoing cash letters. Utilize specialized wire transfer software for input of wires and pulling reports from system for balanci

Set up and monitor all critical dates and deadlines and initiate appropriate action. Maintain imaged files for the department in the Bank's document management system. Input data and maintain the CRM system. Maintain forms, checklists, documents and maintain written procedures for all aspects of position. Understand and prepare/obtain all documentation required for accoun

Responsible for the overall management and support of the Wire Transfer department. Manage monthly reporting to analyze trends and work with Senior Management to adapt activities to mitigate risk and increase productivity. Create an effective work environment by developing a shared vision, setting clear objectives, expecting teamwork, recognizing outstanding performance,

Responsible for the overall management and support of the Wire Transfer department. Manage monthly reporting to analyze trends and work with Senior Management to adapt activities to mitigate risk and increase productivity. Create an effective work environment by developing a shared vision, setting clear objectives, expecting teamwork, recognizing outstanding performance,

Download and import files from various sources into POD system. Verify files are in balance and are successfully transmitted to the Computer room. Process incoming mail, which includes balancing and posting to customer accounts for loan payments and checking/savings deposits through Teller Capture. Review, data enter, and balance rejected items. Process foreign checks. De